Friendly and helpful staff
They almost certainly have the stuff you need, but their prices are generally much higher than other nearby stores, sometimes up to triple.
These guys know what old time customer service is all about. They are awesome and always there to help and give an answer
The service department at Killingworth True Value is a joke. They don't stand behind their work, they blame the brand instead of taking responsibility for their mistakes and they don't care about their customers. I brought a Stihl hedge trimmer to them for repair on 7/3/17. They said it had a faulty switch. It took them until 7/11/17 to replace the switch. I picked the trimmer up on 7/12/17 used it for an hour and it malfunctioned again. Brought it back to them. They said they needed to replace the switch again. This time it took them until 8/20/17 to fix! So far it's working, but really, from 7/3-8/20 to replace a switch??!! They said they didn't have the switch and had to wait for Stihl to send it to them, but Stihl insists they had it. I had paid them $70 for the initial repair - yup $70! to replace a switch. Upon pick up on 8/20, I asked them for some sort of credit/reimbursement for the aggravation of getting the runaround and all the time it took to fix. The service manager Dave said it wasn't their problem and that I should go get money back from Stihl. Really?? This is how you treat a customer that has spent thousands of dollars in your store? I called Stihl and they are working on doing something for our troubles. The good news is I found a new repair shop in Deep River. Hanks. Hank is the best. I brought him a weed wacker to repair and he had it back to me in 2 days working perfectly, and he charged half the price of these clowns that don't know what they're doing at Killingworth True Value.
Friendly service & great products! Beats going to a big box chain 100x over.
Killingworth True Value is a US Hardware Store based in Killingworth, Connecticut. Killingworth True Value is located at 228 CT-81, Killingworth, CT 06419, USA.
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